What’s Amazon’s coverage for on-time supply with out promise extensions?
Efficient September 25, 2024, it’s essential to keep a minimal 90% on-time supply charge (OTDR) with out promise extensions to have seller-fulfilled merchandise listed on Amazon.com. An OTDR beneath 90% may end up in restriction of your means to have seller-fulfilled merchandise listed. For an excellent buyer expertise, we advocate that you just keep a 95% or better OTDR for all seller-fulfilled orders.
What’s altering?
Our up to date coverage requires a minimal 90% OTDR with out promise extensions to have seller-fulfilled merchandise listed on Amazon.com. An OTDR beneath 90% may end up in restriction of your means to have seller-fulfilled merchandise listed. To assist present a constructive buyer expertise, we advocate that you just keep a 95% or better OTDR for all seller-fulfilled orders.
We’re additionally altering the way in which we measure OTDR to now measure the share of your tracked seller-fulfilled gadgets that have been delivered on or earlier than the seller-promised “Ship by” date previous to promise extensions being added. Earlier than this transformation, OTDR was measured after promise extensions have been added. Promise extensions are extra days that we might add to the supply date to account for logistical elements which will delay a supply resembling excessive climate, transportation community constraints, or latest historical past of a vendor delivering shipments after their set supply date. This coverage doesn’t apply to presents utilizing the Success by Amazon (FBA) service as a result of sellers aren’t answerable for on-time supply guarantees for FBA orders.
Word: We are going to talk as we roll out the OTDR coverage, and any adjustments from the coverage because it stands at this time, which will have an effect on you.
What is going to occur to my account if my OTDR falls beneath the 90% minimal requirement?
An OTDR beneath 90% may end up in restriction of your means to have seller-fulfilled merchandise listed. If that occurs, we’ll notify you of the coverage violation and you may attraction by clicking the Submit attraction button on the high of your Account Well being dashboard to request reinstatement of your capabilities to checklist seller-fulfilled merchandise.
The request might be reviewed inside 72 hours and may embrace the next data:
The problems that led to a low on-time supply charge
The actions that you just’ll take to enhance your on-time supply charge
The steps that you just’ve taken to forestall future points relating to on-time supply
On subsequent coverage violations, in case your OTDR remains to be beneath 90%, you possibly can attraction by clicking Submit attraction on the high of your Account Well being dashboard.
To get reinstated:
Sellers on Particular person promoting plans or sellers on a Skilled promoting plan however delivery from outdoors the US should submit an attraction request indicating how they’ll enhance their OTDR. Skilled sellers that ship domestically inside the US might be required to satisfy the 90% OTDR requirement through the use of the next Amazon free-to-use achievement and delivery instruments for his or her seller-fulfilled orders for the following 180 days:
Transport Settings Automation (SSA) to set correct supply dates by way of automated transit time calculations of your most well-liked ship strategies.
Automated dealing with time to set correct dealing with occasions per SKU, based mostly on how lengthy it normally takes you to go every SKU to carriers. For brand spanking new SKUs, the default dealing with time will apply till there are sufficient shipments on your automated dealing with time to be calculated.
Amazon Purchase Transport to purchase delivery labels that use extremely dependable delivery strategies for each Skilled and Particular person promoting plans. You should utilize Amazon Purchase Transport by way of Handle Orders, Transport API, Veeqo, or choose multi-channel integrators with entry to Amazon Purchase Transport.
How is OTDR calculated?
OTDR measures the share of your tracked seller-fulfilled gadgets that have been delivered on or earlier than the seller-promised “Ship by” date. OTDR is the typical of your whole tracked shipped gadgets, not only a particular SKU or cargo.
To calculate OTDR with out promise extensions, we’ll contemplate a 14-day window of time. We’ll pull knowledge from shipments that had a promised supply date within the final 21 days, and exclude the latest 7 days because the shipments from final 7 days should still be within the means of being delivered. For instance, should you had 130 orders with a promised supply date within the final 21 days, and 30 of these has a promised supply date within the final 7 days, OTDR might be calculated excluding the 30 orders from the final 7 days (130 – 30 =100). Of these 100 orders delivered, if 90 have been delivered on or earlier than the promised “Ship by” date, your OTDR could be 90%.
Vendor’s promised “Ship by” date is calculated utilizing seller-set dealing with and transit time, previous to the addition of promise extensions. This date could also be totally different than the supply date proven to clients if promise extensions have been added.
For instance, for a vendor with a set dealing with time of 1 day and set transit time of two days:
The promised “Ship by” date might be in 3 enterprise days.
So, if an order is acquired on a Monday, this order would have to be delivered by Thursday (seller-promised “Ship by” date) to be thought-about delivered on time.
Nonetheless, if 1 day of promise extensions was added to that supply, the promised supply date the shopper noticed whereas buying would have been Friday. No matter the date proven to the shopper (Friday), sellers should ship by their set “Ship by” date (Thursday) for the cargo to be thought-about delivered on-time.
Shipped models might be thought-about as OTDR compliant if both the supply occurred on or earlier than the “Ship by” date proven on Vendor Central, or the next 3 circumstances have been met:
The shipped SKU was assigned to a delivery template with Transport Settings Automation (SSA) enabled.
Your account has automated dealing with time enabled.
You obtain an “OTDR Protected” delivery label on Amazon Purchase Transport.
Word: OTDR Safety is just relevant to Skilled sellers delivery from the US, as all the required instruments are presently not out there on Particular person promoting plans or to Skilled sellers which can be delivery from outdoors of the US.
Does Amazon provide instruments that may assist me enhance my OTDR and meet the Amazon’s OTDR necessities?
Sure. You possibly can handle your supply dates utilizing the instruments we’ve supplied, or you possibly can manually modify your Transit time and Dealing with time settings. We designed these instruments to set correct supply dates, scale back late deliveries, and to satisfy or exceed the minimal OTDR requirement. And since Amazon is making calculations in your behalf that have an effect on OTDR, you’ll get OTDR safety from late deliveries on gadgets shipped by way of customary delivery should you use all three instruments as follows:
Transport Settings Automation (SSA), for Skilled promoting plans, units correct supply dates by way of automated transit time calculations of your most well-liked delivery companies. It’s essential to select one of many most well-liked ship strategies within the SSA templates, which is able to mark the transit time on the delivery template as “Managed by Amazon”.
Automated dealing with time, for Skilled promoting plans, units correct dealing with occasions per SKU based mostly on how lengthy it normally takes you to go every SKU to carriers. It’s essential to be sure that automated dealing with time is enabled in your delivery settings.
Amazon Purchase Transport, for each Skilled and Particular person promoting plans, sells delivery labels that use highly-reliable ship strategies. You should utilize Amazon Purchase Transport by way of Handle Orders, Transport API, Veeqo, or choose multi-channel integrators with entry to Amazon Purchase Transport. It’s essential to select delivery labels marked as “OTDR Protected” when utilizing Amazon Purchase Transport or Veeqo.
Word: OTDR Safety is just out there for gadgets shipped by way of Commonplace Transport, gadgets shipped by way of different delivery choices resembling Free Financial system, Commonplace Prime, or Premium Transport, aren’t eligible for OTDR safety.
For instance, if a vendor shipped 100 orders and 15 have been delivered late:
Situation A: If a vendor didn’t use all three of Amazon’s free achievement and delivery instruments for any of these 15 late deliveries, all 15 of their late deliveries will negatively influence their OTDR. Because of this, their OTDR might be (100-15/100) = 85%.
Situation B: If a vendor used all three of Amazon’s free achievement and delivery instruments for five of these 15 late deliveries, solely the ten late shipments that weren’t utilizing Amazon’s instruments will negatively influence OTDR. Because of this, the vendor’s OTDR might be (100-10/100) = 90%.
Word: OTDR Safety is just relevant to Skilled sellers delivery from the US, as all the required instruments are presently not out there on Particular person promoting plans or to Skilled sellers which can be delivery from outdoors of the US.
Can I be exempted from the OTDR requirement if supply delays are brought on by climate or provider community points past my management?
Sellers should meet the 90% OTDR requirement with out promise extensions. Nonetheless, if there’s a main disruption occasion that impacts all sellers delivery to a selected area, Amazon is not going to depend deliveries which can be late because of this in your OTDR. Whether or not a disruption is taken into account to be main is a discretionary resolution made by Amazon.
What adjustments are you making to dealing with time and transit time settings?
Transit time adjustments: As of August 25, 2024, transit time necessities might be up to date to additional align with the supply capabilities of delivery companies. Should you’re delivery inside the contiguous United States (excluding Hawaii, Alaska, and US territories), you possibly can set a most transit time of 5 days for normal delivery (beforehand 8 days) and eight days without cost economic system delivery (beforehand 10 days). To study extra, go to Default transit time. Should you’re delivery internationally to the US, there are presently no adjustments to the transit occasions you can configure.
Dealing with time automation: As of September 25, 2024, to enhance dealing with time accuracy, automated dealing with time might be enabled for sellers who’ve a dealing with time hole of two days or extra between their set dealing with time and their precise dealing with time. That can assist you maintain in good standing with different account well being metrics associated to dealing with time, when you have automated dealing with time enabled, your seller-fulfilled listings is not going to be deactivated in case your late cargo charge (LSR) doesn’t meet the LSR coverage requirement. To see your dealing with time hole, assessment your Success Perception dashboard.
How can I view my on-time supply (OTD) metric and report?
To view your OTD metrics and report on Vendor Central:
On the Efficiency menu, choose Account Well being.
Find the Transport Efficiency part and choose On-time supply charge.
You possibly can see your OTDR metric on the Transport Efficiency web page. Solely orders included within the present OTD defect report depend in opposition to the OTDR metric. If the report comprises no orders, it means both all the orders have been delivered on time or they fulfilled utilizing Amazon’s free achievement instruments.
To obtain the OTD defect report, click on View particulars after which Obtain report.
Essential: Permit 72 hours for the report and metrics to replicate any updates or edits.
How can I keep a wholesome OTDR?
To maintain a wholesome OTDR with out promise extensions we advocate that you just do the next:
Overview your OTDR with out promise extensions metric in your Account Well being dashboard. You can too obtain a report of which orders have been delivered after the supply date with out promise extensions.
Overview the “Ship by” date for each order. This date corresponds to the anticipated supply date with out promise extensions. Word that the precise supply date that clients see could also be longer due to promise extensions.
If you’re a Skilled vendor, use automated dealing with time to set correct dealing with time per SKU based mostly on how lengthy it has taken you traditionally handy off every SKU to carriers. Moreover, with automated dealing with time enabled, your seller-fulfilled listings is not going to be deactivated in case your late cargo charge (LSR) doesn’t meet the LSR coverage requirement.
If you’re a Skilled vendor, allow Transport Settings Automation (SSA), which units correct supply dates on your orders by mechanically calculating transit occasions of your most well-liked ship strategies out of your warehouse to every buyer’s location.
Choose a ship technique with a excessive reliability to ship your order on time. You can too use Amazon Purchase Transportto purchase delivery labels which were recognized to have a excessive reliability for On-time supply based mostly on Amazon’s knowledge from tens of millions of shipments. These ship strategies have a protect icon subsequent to them, marked as OTDR Protected. You should utilize Amazon Purchase Transport by way of Handle Orders, Transport API, Veeqo, or choose multi-channel integrators with entry to Amazon Purchase Transport. To study extra about buying OTDR protected delivery labels, go to Amazon Purchase Transport.
