The sweltering warmth, the hazy smoke from the exhaust fumes of autos, the lengthy distance it’s good to cross, the longer ready hours to obtain a reserving—these are simply a few of the widespread encounters that meals supply riders should expertise of their on a regular basis journey on the highway.
Actually, these are the issues that this author has skilled herself when she stepped into their sneakers through the GrabFood Walker expertise, which allowed representatives of the media to change into immersed within the realities and tales of GrabFood delivery-partners.
However, in fact, these are simply the tip of the iceberg. Each single day, they should courageous all uncertainties to realize their aim of bringing pleasure to our doorsteps. Such is the case for 44-year-old Rosito Marcelino Guatno Jr., generally known as Kuya Sito to many.
Kuya Sito has been with Seize since 2018 when he began as a GrabCar driver after quitting his former job. Shortly after, he grew to become a GrabFood delivery-partner. He normally travels from 12 midnight to morning or till he reaches the quota he set for himself.
“Minsan ang byahe ko ay hanggang 6:00 a.m. lang para maihatid ‘yung mga anak ko (Generally, I solely ship till 6:00 within the morning to fetch my kids),” Kuya Sito shared. “Minsan din lumalagpas ako sa 8 hour-duty, lalo na kapag could mga kailangang bayaran at kailangan magsipag (Generally I additionally exceed the 8 hour-duty, particularly after I have to pay some payments and I have to work more durable).”
Persevering by means of intense challenges whereas on the highway
All through his expertise previously six years, Kuya Sito got here throughout a myriad of challenges whereas he was on obligation: from highway challenges to interacting with completely different sorts of shoppers.
Kuya Sito stated, “Sa line ng work namin, inclined kami to accidents. Nandyan ‘yung mga lugar na ayaw [namin] daanan dahil nakakatakot, ‘yung mga inclined sa holdup. Hindi rin maiiwasan na maaksidente (Our line of labor is all the time liable to accidents. There are these locations that [we] don’t need to undergo as a result of it’s scary, these which can be liable to holdups and robberies. Accidents are additionally inevitable).
Maybe, essentially the most difficult one Kuya Sito needed to expertise was when he himself received concerned in an accident, inflicting him to cease working for a month to concentrate on his restoration.
“‘Yun na rin ‘yung naging memorable expertise ko [bilang GrabFood delivery-partner]. After a month naman ay bumalik din ako (That’s additionally my memorable expertise [as a GrabFood delivery-partner]. After a month [since the accident took place], I used to be again on obligation once more),” he recalled.
Like every Filipino, Kuya Sito persevered by means of this intense adversity and with Seize’s help in his medical bills, he was in a position to get again in form and proceed delivering happiness and smiles on each buyer’s face.
Bringing smiles at individuals’s doorsteps by means of customer support etiquette
Talking of shoppers, the 44-year-old GrabFood delivery-partner has his fair proportion of fascinating tales in regards to the clients he had interacted with.
“Hindi mawawala ‘yung mga clients na nagpa-prank, mga na-encounter ko na ‘yan (I’ve encountered clients who play pranks on us),” stated Kuya Sito, explaining how these form of clients make their job tough. “Marami ring nagca-cancel na lang bigla. Might iba naman na magagalit sa’yo (There are those that instantly cancel their orders. Others will get indignant at you).”
“Isa ‘yan sa mga natutunan ko sa Seize, paano ang tamang method sa mga clients since iba’t ibang klase ng clients yung naeencounter mo (That’s one of many issues I realized at Seize, learn how to method clients fastidiously because you’ll encounter completely different sorts of individuals,” he went on to say.
However regardless of these experiences, he remained steadfast in offering high quality service to his clients.
“We nonetheless present them good service kasi gusto namin uulit ‘yung buyer. Tsaka iniingatan talaga rin namin ang picture ng Seize. Pag inisip kasi ng tao kung ano ang Seize, ang alam nila kami [delivery-partners] yun, eh. At kung ano ‘yung ipapakita naming ugali, magrereflect ‘yun sa lahat. Kaya kailangan mo rin talaga ng mahabang pasensya (We nonetheless present them good service as a result of we would like the client to patronize us once more. In addition to, we do our greatest to protect the picture of Seize. When individuals take into consideration what Seize is, they instantly consider us [delivery-partners]. No matter our perspective and actions towards our clients will mirror on everybody. So, you actually need loads of persistence),” Kuya Sito defined.
On a lighter be aware, Kuya Sito additionally shared his favourite moments with clients who had proven their appreciation to him whereas on obligation.
“‘Yung favourite second na masasabi ko ay syempre, ‘yung tip na binibigay nila—maliit o malaki man ‘yan (The favourite second I can say is, in fact, the tip they provide—whether or not it’s small or massive),” Kuya Sito admitted, including that the information he receives from his clients function his kids’s further pocket cash when going to highschool.
“Pero bukod doon, mas naa-appreciate namin na pagdating sa drop off ay sasalubungin na kami ng clients (Other than that, we admire extra when clients are already there within the drop off places),” he added.
“Para sa amin, mahalaga ‘yung oras eh. Hindi naman kami kagaya ng iba na hourly ang charge. Depende kami sa reserving at ‘yung oras na ilalaan namin sa paghihintay ng matagal, pwede namin ‘yun magamit para mag-pick up ng order at magdeliver sa iba (For us, time is vital. We’re not like others who’ve an hourly charge. We rely on the reserving and the time we spend ready for our clients, we will use that to select up the order and ship it to others),” he continued.
Extra than simply his uniform, Kuya Sito is an advocate, pal, and household man
Kuya Sito will not be solely only a trusted delivery-partner, but in addition an advocate of his fellow riders’ rights. He’s additionally the chief of all GrabFood delivery-partners within the cities of Taguig and Makati and the municipality of Pateros, serving because the mediator between the riders and Seize to handle and resolve points and issues raised by the previous.
“Being a pacesetter is difficult dahil ‘yung problema nila, problema ko na rin. Pero nasa ardour ko na ang pagtulong kaya para sa akin okay lang (Being a pacesetter is difficult as a result of their drawback is your drawback as nicely. However my ardour is to assist so I don’t thoughts it),” he stated, including that he and his fellow riders will assist one another at any time when one wants it.
Outdoors his inexperienced uniform, Kuya Sito additionally values his household, and thus, the whole lot that he does as a GrabFood delivery-partner is for his household’s future, significantly for his three sons.
“Lagi kong sinasabi sa kanila [kapag may nakikita kaming delivery rider] na, ‘Ganyan ‘yung trabaho at ginagawa ko araw-araw.’ Ginagawa ko kasi ‘to para makapagtapos sa pag-aaral ang aking mga anak (I all the time inform them [when we see a delivery rider] that, ‘That’s the form of job that I’ve and I do it each day.’ I do it in order that my kids can end their schooling),” he shared.
Message to everybody
If there’s one factor that Kuya Sito needs to share with everybody, it’s to be taught to understand your supply riders by not making them wait longer.
“Para sa amin, time is cash. Kaya mas okay sana kung h’wag ninyo paghintayin ang inyong mga riders ng matagal, gaya ng quarter-hour (For us, time is cash. So it might be higher if you happen to don’t make your riders wait for a very long time, like quarter-hour),” he suggested.
For his fellow riders, Kuya Sito additionally shared some phrases of knowledge that can assist them in the long term.
“Marunong sana tayo gumalang din sa ating mga clients at h’wag din tayo sana masyadong tip-conscious. Matuto rin tayong mag-update sa ating mga clients kung ano ang standing ng orders nila (We also needs to know learn how to respect our clients and never be too tip-conscious. Let’s additionally be taught to replace our clients on the standing of their orders),” he added.
Kuya Sito’s story is only one instance of the on a regular basis life skilled by GrabFood delivery-partners. They’re extra than simply the uniforms they put on; they’re additionally dreamers who’re dedicated to delivering happiness at our entrance doorways. As a result of for them, they view each supply as a step nearer to reaching their goals.
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